fi99 Privacy Policy

Introduction and Scope

fi99 is a trusted online betting and gaming platform in Bangladesh. When you use our website, register, or use our services, you agree to the terms of this privacy policy. This policy applies to all users of fi99.

The purpose of this privacy policy is to clearly inform you what kind of information fi99 collects, why it is collected, how it is stored and protected, and what rights you have. We believe transparency about data is the foundation of a trustworthy relationship.

fi99 never sells your personal information to third parties under any circumstances. Your information is used only for the purposes stated in this policy. Your data is protected through SSL encryption and advanced security measures.

What Information We Collect

fi99 collects user information in various ways. This information is used to improve service quality, ensure security, and meet legal obligations.

2.1 Information You Provide Directly

When you register or log in to our platform, you provide the following information:

• Full name and date of birth (for age verification — only for users aged 21 or above)
• Email address and contact details
• Banking and payment information (bKash, Nagad, Rocket, Upay, bank account)
• National ID or passport details (for identity verification)
• Your preferred language and notification settings

2.2 Automatically Collected Information

When you browse our website, some information is collected automatically:

• IP address and device type
• Browser version and operating system
• Time spent on the website and pages visited
• Login and logout times and dates
• Cookie and session data (discussed in detail below)

2.3 Transaction Information

To ensure the security and transparency of financial transactions, we store the following information:

• Deposit and withdrawal amounts, dates, and methods
• Betting history and gaming activity
• Bonus usage details
• Transaction reference numbers

Purpose of Using Information

fi99 uses collected information only for the following legitimate purposes. We never misuse your information.

Cookie Policy

fi99 uses cookies to keep the website running smoothly. Cookies are small text files stored in your browser that help improve site functionality.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Without them, login sessions, security verification, and payment processes will not work correctly. There is no option to disable these cookies.

4.2 Functional Cookies

These cookies are used to remember your preferences such as language settings, gaming preferences, and display options. This means you do not have to reconfigure settings every time you log in.

4.3 Analytics Cookies

Anonymous analytics cookies are used to understand which sections of the website are used most, how long users stay on the site, and where issues occur. This information helps us improve our services.

4.4 Cookie Controls

You can control or delete cookies through your browser settings. Keep in mind that disabling essential cookies may cause some important fi99 services to not work correctly.

Information Sharing and Disclosure

fi99 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary financial information is shared with authorized payment service providers such as bKash, Nagad, Rocket, and Upay to complete your transactions. These providers follow their own strict privacy policies.

5.2 Technology Partners

Only the data required for gaming sessions is shared with game providers such as PG Soft, Pragmatic Play, JILI, Spribe, and others for the purpose of running games. Your personal identity or financial information is not shared with these providers.

5.3 Legal Obligations

Information may be disclosed to meet legal requirements in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases, we disclose only the minimum information necessary.

5.4 Organizational Restructuring

In the event of a change of ownership or merger of fi99, user information may be transferred to the new authority. However, all terms of this policy will remain in effect and users will be notified in advance.

Data Protection and Security

fi99 uses industry-standard security measures to protect your information. Security is ensured at both the technical and administrative levels on our platform.

• SSL Encryption: All communications on our website are secured through SSL/TLS encryption. You can confirm this by looking for the padlock icon in your browser's address bar.
• Data Encryption: Stored sensitive information, particularly payment and identity-related data, is stored using strong encryption algorithms.
• Access Controls: Only authorized staff can access user information to the extent necessary. All access is logged and reviewed regularly.
• Regular Security Audits: Our systems undergo regular security audits and vulnerability testing.
• Two-Factor Authentication: Two-factor authentication is available to add an extra layer of security to your account.

While we ensure industry-standard protection, no digital system is entirely risk-free. You are therefore advised to keep your password confidential and report any suspicious activity immediately to [email protected].

Data Retention

fi99 retains your information only for as long as necessary or legally required. Retention periods may differ depending on the type of information:

7.1 Active Account Information

All account information is retained while your account is active. After account closure, information may be retained for a specified period as required by law.

7.2 Transaction Information

Financial transaction records are retained for an extended period to meet legal and regulatory requirements. This assists with fraud investigations and dispute resolution.

7.3 Technical Logs

System logs and session data are generally deleted automatically after a set short-term period, unless security reasons require longer retention.

Your Rights and Controls

As a user of fi99, you have several important rights over your own information. We respect these rights and are committed to helping you exercise them.

• Right to Access: You can find out what information fi99 holds about you. If you request it via live chat or email, we will provide it within a reasonable time.
• Right to Rectification: If any of your information is incorrect or incomplete, you can request a correction. This can be done through your account settings or via the support team.
• Right to Erasure: Where there is no legal obligation to retain it, you can request that your information be deleted. Submitting an account closure request will start this process.
• Right to Object to Processing: In certain cases, you can object to the processing of your information. However, objections may not be accepted for processing that is necessary for core operations.
• Right to Data Portability: You can request a copy of your information and ask for it to be transferred elsewhere.
• Marketing Opt-Out: If you do not want to receive promotional emails or notifications, you can opt out at any time from your account settings.

To exercise any of the above rights, contact us via 24/7 live chat or email us at [email protected].

Minor Protection

fi99 strictly prohibits anyone under the age of 21 from using this platform. We actively take the following measures to protect minors:

• Age verification is mandatory at the time of registration
• Additional identity verification is conducted in suspicious cases
• If a minor is identified, the account is immediately closed and all information is deleted
• Parents are encouraged to use parental control software

If you believe a minor is using our platform, please notify us immediately at [email protected].

Policy Changes and Updates

fi99 reserves the right to amend or update this privacy policy as needed. Changes may result from legal changes, business changes, or the addition of new service features.

For significant changes, we will:

• Update the "Last Updated" date on this page
• Send a notice by email to registered users
• Display a notification when logging in to the platform

If you continue using fi99 after any changes, you will be considered to have agreed to the new policy. We recommend reviewing this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our team is always ready to assist you.

This policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. fi99 believes in fair play and responsible gaming. For more information, visit our Responsible Gaming and Terms and Conditions pages.