Responsible Gaming at fi99 — Your safety is our priority
fi99 believes entertainment is best enjoyed when it is controlled and mindful. Our responsible gaming tools are here to help you stay safe and within your limits at all times.
What is responsible gaming and why does it matter?
Online betting and casino gaming is a legitimate form of entertainment — but it is only beneficial when players participate mindfully and within their means. Responsible gaming at fi99 means maintaining control over your budget, your time, and your state of mind.
We want every user on our platform to see gaming for what it is — not a source of income, but a form of entertainment. Repeatedly placing bets to recover lost money, or continuing to play under financial pressure, is never a good idea.
fi99 is always committed to maintaining a fair, transparent, and safe environment. Our platform has a range of protective tools that you can use at any time. These are explained in detail below.
Age restriction
The minimum age to participate at fi99 is 21.
In line with Bangladesh regulations and to protect minors, we strictly limit our services to those aged 21 and above. Age is verified at the time of account registration, and providing false information will result in permanent account closure.
Our protection tools
fi99 has built several effective tools for your safety, all of which you can control yourself.
Setting deposit limits
You can set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately. A waiting period applies when increasing a limit, giving you time to reconsider your decision.
Time-out break
If you feel you need a break from gaming, temporarily suspend your account for 1 day, 1 week, or 1 month. During a time-out, no betting, deposits, or logins will be possible.
Self-exclusion
For long-term protection, you can choose a permanent self-exclusion of 6 months or more. During this period there will be no option to reactivate the account, and no promotional communications will be sent.
Bet and time history
Your account shows your full betting history, transaction records, and how much time you have spent on the platform each day. Review your playing patterns and take action if needed.
Bet limit reminder
You will receive an automatic alert when you exceed a set betting amount. This reminder helps you stay aware and avoid overspending.
24/7 support centre
Reach our Bengali-speaking live chat support team at any time. Talk to us about gaming concerns — we are ready to help without judgment.
Warning signs of problem gambling
If any of the signs below apply to you, use the responsible gaming tools or speak with our support team.
- Feeling a strong urge to keep betting in order to recover money you have lost.
- Hiding or lying about how much time and money you are spending on gaming.
- Placing bets to meet financial obligations or pay off debts.
- Feeling anxious, irritable, or restless when not gaming.
- Prioritising gaming over family, friends, or work.
- Spending money meant for food, sleep, or daily needs on gaming.
- Repeatedly trying to stop but being unable to.
Keep in mind
Betting or casino games are never a guaranteed source of income. The outcome of every game is completely random and previous results have no effect on future results. Only play with money whose loss would not affect your daily life.
Healthy gaming habits
- Decide the maximum amount you are willing to spend before you start playing.
- Do not play for longer than a set period without a break — take regular breaks.
- Avoid gaming when you are stressed or feeling low.
- Know when to stop even after a win — keep greed in check.
- Make spending time with family and friends your top priority.
How to self-exclude
Lock protection on your account in just a few simple steps.
Log in to your account
Access your account on fi99 and go to the settings menu.
Open the "Responsible Gaming" section
Select the "Responsible Gaming" option in your profile settings.
Choose a duration
Select your preferred period for a time-out or self-exclusion.
Confirm
Once you confirm your decision, the protection takes effect immediately.
If you need support after activating self-exclusion, contact us via live chat or email: [email protected]
Deposit limits and financial control
fi99's deposit limit tool is highly effective for keeping your budget on track. You can set a lower limit at any time and it takes effect immediately.
Minimum deposit
The minimum deposit for each method is ৳300. Deposits can be made via bKash, Nagad, Rocket, Upay, and bank transfer.
Minimum withdrawal
The minimum withdrawal amount is ৳1,000. Processing is usually completed within 5–30 minutes.
As part of responsible gaming, we recommend reviewing your gaming spending every week or month. Set your limit before you reach your personal budget.
Protecting minors
fi99 strictly prohibits anyone under 21 from registering or participating in gaming. If there are children or teenagers in your household, take the following steps to keep your gaming account secure from them:
- Use a strong password and do not share it with anyone.
- Always log out of your account after use.
- Use a PIN, fingerprint, or Face ID on your device.
- Keep your banking app and bKash/Nagad app secured with separate passwords.
- If you have any suspicion, notify us immediately via live chat.
Contact us for support
If you have any concerns or issues related to gaming, we are always here. Our team is ready to support you in a judgment-free and compassionate environment.
Live chat
24/7 Bengali-speaking support. Use live chat for immediate help at any time.
Email Support
Email us to report a detailed issue:
[email protected]
Account management
Use your account settings directly for deposit limits, time-out, or self-exclusion.
Frequently Asked Questions
Answers to frequently asked questions about responsible gaming.
Enjoy safely — with fi99
Responsible gaming does not mean less fun — it means more fun, because playing within your limits ensures healthy and sustainable entertainment.